When your office is closed, or nobody can pick up, an AI receptionist answers, books the job into your calendar, sends emergencies to your on-call tech and texts you a summary of every call. You keep your phone number.
AI receptionistAI notice played
There's water coming through the ceiling.
I can help. Is the water shut off?
Text summary to you11:52 PM
Water through the ceiling, water shut off. Transferred to your on-call tech. Name, address and callback number captured.On your 10-minute call, ask Ben for a live demo. He'll have the AI take a call the way a homeowner would, so you can hear how it handles the calls you get after hours:
Invoca's call data shows 27% of calls to home services businesses go unanswered. After hours, the calls that go to voicemail are often the urgent ones: no heat, no cooling, a leak.
Speed decides a lot of those jobs. In Housecall Pro's Home Service Customer Service Report (1,040 U.S. homeowners, published December 2025), nearly every homeowner said speed influences who they hire, and 53% said they're comfortable with AI handling their first contact with a company.
Voicemail · after hours3 new
Your company · AI receptionist9:14 PM
Thanks for calling Your company. I'm an AI assistant, and this call may be recorded. How can I help?
My AC quit and the house is getting hot.
I can help. Is it central air or a heat pump? And is anyone elderly or a baby at home?
Central air. My mom is 84 and she's here with me.
Thanks. I'm transferring you to the on-call tech now.
Sample call with a fictional homeowner, shown as text.
12 AM8 AM5 PM
After hoursDaytime overflowExample schedule
Text to the callerSample
Sorry we missed your call. Reply here and we'll help.
HVAC call · 9:14 PMSample
AC quit, house getting hot. Central air. Elderly person at home. Transferred to your on-call tech.Plumbing call · 11:48 PMSample
Water coming through the ceiling. Water is shut off. Transferred to your on-call plumber.Tune-up request · 10:05 PMSample
Wants a tune-up. Booked Thursday 9:00 AM in your calendar.AI answering service
Human answering service
Monthly cost
$497 flat, up to 300 minutes of calls
Ruby's published plans start at $250 a month for 50 minutes, as of September 2026
Who answers
An AI receptionist, disclosed at the start of the call
A live receptionist
Hours
After hours and daytime overflow, on the schedule you set
Depends on the plan
Booking jobs
Books into your calendar
Varies by provider and plan
Emergencies
Transfers to your on-call tech by your rules, then a backup number
Follows your call instructions
After each call
A text summary to you
A message by email, text or app, depending on the provider
Unusual calls
Takes the details and texts you
A person can use judgment on the spot
Your phone number
Stays with your carrier; you forward only the calls we handle
Usually the same forwarding setup
Contract
Month to month, cancel anytime by email, 30-day money-back
Varies by provider
There's no setup fee, and higher call volumes are priced on the call with Ben. It's month to month: cancel anytime by email, and the cancellation takes effect at the end of your current billing month, with no cancellation fee. If it doesn't work for you in the first 30 days, we refund the month.
Yes. Every call opens with a short notice that the call is answered by an AI assistant and may be recorded, and callers with an emergency are told to call 911. In Housecall Pro's December 2025 report, 53% of homeowners said they're comfortable with AI handling first contact.
Every call opens with a recording notice, because some states require every party on a call to consent to recording. If you have questions about the rules in your state, check with your attorney.
No. Your number stays with your current carrier. Your phone system forwards only the calls we should handle, after hours or when nobody picks up, to a line we set up. Nothing is ported, nothing changes on your website or Google Business Profile, and one setting turns it off again.
The AI books into a calendar we set up for you, and you get a text summary of every call. A direct connection to ServiceTitan, Jobber or Housecall Pro is handled case by case. Tell us what you use, and we'll tell you on the call what's possible.
The AI transfers them to your on-call tech using the rules you set, so you decide what counts as an emergency. If the tech doesn't pick up, the AI tries the backup number you give us and texts you the details.
Human answering services usually charge by the minute or by the call. Ruby's published plans, for example, start at $250 a month for 50 minutes, as of September 2026. Our AI answering service is $497 a month with no setup fee, and that covers setup, the AI receptionist, missed-call text-back, call summaries and up to 300 minutes of calls. Higher call volumes are priced on the call with Ben.
Yes. It's month to month: cancel anytime by email, and the cancellation takes effect at the end of your current billing month, with no cancellation fee. If it doesn't work for you in the first 30 days, you get your money back.
Tell us roughly how many after-hours calls you get, where they go now and who's on call. Ben calls you back to see if it fits, and you can ask him for a live demo on that call. Send it before noon Eastern on a business day and Ben calls you back the same day. After noon, he calls the next business day.
Ben and his team are honest, knowledgeable, and always quick to respond whenever we need assistance.
Also holding you back: finding good techs | customers who buy once and disappear
Sources: Invoca, "See how much missed sales calls cost home services businesses" | Housecall Pro, Home Service Customer Service Report, December 2025 | Ruby pricing, checked September 2026. The calls, texts, summaries, voicemails and schedule on this page are samples, not a client's calls.